RESOURCES
Everything You Need to Get Answers.
Common questions about setup, ordering, turnaround, and reporting — and a real team to call when you need more.
FAQ
Frequently Asked Questions.
What are the startup fees? What is the setup procedure?
No setup fees apply, and accounts can be set up in minutes.
Is there a set amount of background checks I must order every month?
No! At Express Background Checks, we offer our clients flexibility. There are no monthly minimums.
How fast can I order?
Once you have set up your account, you can begin ordering immediately.
What is the turnaround time?
Most of our searches will allow you to make same day hiring decisions.
What applicant information should I provide?
Full names, Social Security Numbers, and dates of birth are required. Additional data like addresses, driver's license numbers, and employment or education details may be needed depending on the search type.
Can one account have multiple users?
Yes. And you have the ability to select what areas each user can access.
Are the reports emailed to me?
Yes. Reports can be emailed, faxed, or viewed online.
Do I have to order your complete package, or can I order a la carte?
We offer both packaged services and individual services tailored to your specific needs.
Can you provide batch processing during seasons with a large surge in applicants?
Yes! Batch processing is available.
Do you provide drug screening?
Yes. For information about our drug screening services, please send us an email at info@expressbackgroundchecks.com.
Does a live person answer the phone when we call?
Yes. Once you select Express Background Checks as your provider, you will be assigned a dedicated customer professional to handle your needs.
NEED MORE HELP?
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A live person answers — and you get a dedicated customer professional.
(800) 935-9261Email Us
Questions about services, drug screening, or custom packages.
info@expressbackgroundchecks.comDedicated Support
Our team is here to help you every step of the way.
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